Position Title: Mentoring Specialist (Full-Time)

Department: Youth Mentoring
Status: Full-time (38-hour work week), Non-Exempt Professional, Union Employee
Agency Location: Based in Los Angeles
Working Location: Currently remote (during COVID) but must be based in Los Angeles. Conditional, partial remote options available after COVID.

POSITION SUMMARY:

The Mentoring Specialist (MS) position combines the BBBSA EMS (Enrollment & Matching Specialist) and MSS (Match Support Specialist) positions, providing employee with diversity in the role and a high level of team collaboration and support. The MS is responsible for interviewing families and volunteers, providing integrated assessments, making professional recommendations regarding approval and match selection, facilitating match introductions, and supporting the volunteers and children that are matched in the one-to-one mentoring program. The MS will ensure child safety, promote positive impacts for youth, foster constructive and satisfying relationships between children and volunteers, and cultivate a strong sense of affiliation with Jewish Big Brothers Big Sisters of Los Angeles on the part of the volunteers. Role also may involve some support for our data/reporting functions, depending upon interest and experience. At this time, all agency functions are currently conducted remotely for the health and safety of employees and constituents.

RESPONSIBILITIES:

• Conduct child and family enrollment interviews, and present child safety information.
• Prepare written assessments and recommendations based on interviews and professional judgment.
• Create safe and appropriate match relationships based on current pool of volunteers and children.
• Conduct Introduction Meetings for new matches, match intervention and other meetings as needed with match parties.
• Conduct regularly scheduled Match Support contacts (either in person or through phone or electronic contact) with the volunteers, children and parents/guardians in order to ascertain that the elements of child safety, match relationship development, positive youth development and volunteer satisfaction are fulfilled. Identify and address potential problems and barriers as early as possible.
• Document comprehensive written summaries of all match support contacts in real-time, web-based contact management software, in order to comply with BBBS standards.
• Facilitate development of Youth Outcome Development Plans for each match.
• Monitor and meet metrics for enrollment and match support goals in the areas of match length and customer satisfaction, as well as match support and survey administration compliance.
• Conduct exit interviews by phone with all parties at match closure. Assess reasons for match closure and re-match/re-engagement potential and conduct re-assessments accordingly.
• Maintain accurate files and documentation on all volunteers and children/families.
• Utilize validated surveys to determine health and progression of the match relationship and to determine child’s growth in the program, providing additional support/intervention as needed based on survey data.
• Identify and promote re-engagement of volunteers as Bigs, board members, donors and in other volunteer capacities.
• Support additional projects, as determined in collaboration with supervisor (e.g., mentor training, constituent newsletters, events, etc.)
• Collaborate and share information and resources with other agency staff and management.
• Support Director with various data functions (optional), such as creating Matchforce reports, providing information to other departments as needed, etc.
• Other duties as assigned.

SKILLS AND QUALIFICATIONS:

We are seeking a candidate with a strong belief in the Mission and Vision of JBBBSLA, as well as the following:

• Bachelor’s degree.
• 1-2 years of experience working with children in a social services, or in a customer service environment with a working understanding of child development and family dynamics.
• Relationship management experience with youth and/or adult populations preferred.
• Ability to work effectively and sensitively with confidential information.
• Excellent oral and written communication skills.
• Ability to work both in a team and independently, to exercise good judgment, make sound decisions and problem solve.
• Collaborative work style with strong interpersonal skills.
• A strong commitment to quality and results.
• Strong computer skills: proficiency in Microsoft Office and internet-based applications.
• Reliable transportation, valid driver’s license, state-required auto insurance minimums and willingness to travel as necessitated by job responsibilities.
• Ability and willingness to work flexible hours (some evenings and/or weekends).

Strong preference given to candidates having current or previous experience with any Big Brothers Big Sisters agency and with Matchforce or Salesforce software.

BENEFITS PACKAGE:

• Competitive salary, paid vacation and sick leave.
• Three (3) additional personal days, paid federal and Jewish holidays, and early Friday closure.
• Medical/vision/dental insurance, retirement plans (403(b) and Defined Contribution Plan), Life Insurance and Employee Assistance Program.

To apply, please send resume and cover letter to Megan Koehler (mkoehler@jbbbsla.org). No phone calls, please.

Position Title: Mentoring Specialist (Part-Time)

Department: Youth Mentoring
Status: Part-time (hours TBD)
Agency Location: Based in Los Angeles
Working Location: Currently remote (during COVID) but must be based in Los Angeles. Conditional, partial remote options available after COVID.

POSITION SUMMARY:

The Mentoring Specialist (MS) position combines the BBBSA EMS (Enrollment & Matching Specialist) and MSS (Match Support Specialist) positions, providing the employee with diversity in the role and a high level of team collaboration and support. The MS is responsible for interviewing families and volunteers, providing integrated assessments, making professional recommendations regarding approval and match selection, facilitating match introductions, and supporting the volunteers and children that are matched in the one-to-one mentoring program. The MS will ensure child safety, promote positive impacts for youth, foster constructive and satisfying relationships between children and volunteers, and cultivate a strong sense of affiliation with Jewish Big Brothers Big Sisters of Los Angeles on the part of the volunteers. Role also may involve some support for our data/reporting functions, depending upon interest and experience.

NOTE: Strong preference given to candidates having current or previous experience with any Big Brothers Big Sisters agency and with Matchforce or Salesforce software.

RESPONSIBILITIES:

Enrollment & Matching Function

• Conduct child and family enrollment interviews.
• Present child safety information and evaluate all constituents for ability to understand their role in youth protection.
• Execute and oversee thorough background check processes for all volunteers.
• Prepare an integrated written assessment for each child/family and volunteer, substantiating decisions related to eligibility, suitability, matchability, and coachability.
• Make professional recommendations regarding approval and match selection based on interviews, all gathered data and sound professional judgment.
• Recommend safe and appropriate match relationships based on current pools of volunteers and children.
• Monitor metrics and meet enrollment goals in the areas of quality, completion and enrollment processing time, as well as customer satisfaction and QA file reviews.

Match Support Function

• Conduct Introduction Meetings for new matches.
• Continually assess and coach match relationships with a focus on child safety, match relationship development, positive youth development and volunteer satisfaction.
• Utilize validated surveys to determine health and progression of the match relationship and to evaluate child’s growth in the program, providing additional support or intervention as needed.
• Conduct scheduled Match Support contacts at prescribed intervals; Identify and address potential problems and barriers as early as possible.
• Facilitate development of Youth Outcome Development Plans for each match.
• Acknowledge constituents and their successes through anniversary celebrations and other forms of recognition.
• Document comprehensive written summaries of all match support contacts in real-time using web-based Matchforce software in compliance with BBBS standards.
• Monitor metrics and meet match support goals in the areas of match support, survey administration, YODP compliance and QA file reviews, as well as match length and customer satisfaction.
• Conduct exit interviews with all parties at match closure. Assess reasons for match closure and re-match/re-engagement potential, conducting re-assessments accordingly.
• Maintain accurate files and documentation on all volunteers and children/families.

Other duties as assigned (e.g., support for mentor pre-match training, match events and activities). 

SKILLS AND QUALIFICATIONS

We are seeking a candidate with a strong belief in the Mission and Vision of JBBBSLA, as well as the following:

• Strong preference given to candidates having current or previous experience with any Big Brothers Big Sisters agency and with Matchforce or Salesforce software.
• Bachelor’s degree (preferably in Human Services, Social Services, education or related field).
• 1-2 years of experience working with children in a social services or customer service environment with a working understanding of child development and family dynamics. Relationship management experience preferred.
• Strong computer skills: proficiency in Microsoft Office and internet-based applications.
• Cultural competency and ability to work sensitively with confidential information.
• Excellent oral and written communication skills.
• Ability to work both in a team and independently, to exercise good judgment, make sound decisions and problem solve.
• Collaborative work style with strong interpersonal skills.
• A strong commitment to quality and results.
• Reliable transportation, valid driver’s license, state-required auto insurance minimums and willingness to travel as necessitated by job responsibilities.
• Ability and willingness to work flexible hours (some evenings and/or weekends)

To apply, please send resume and cover letter to Megan Koehler (mkoehler@jbbbsla.org). No phone calls, please.

__________________________________________________

Position Title: Director of Communications and Outreach

POSITION SUMMARY:

JBBBSLA is currently seeking a talented individual for the position of Director of Communications and Outreach, who will play a key role in helping the agency increase its visibility, streamline its message, and reach additional program participants and donors. The Director of Communications and Outreach will develop a strategic communications plan for the agency, oversee the development of content and materials to support the plan, and actively participate in the execution of the plan. The ideal candidate will be a self-motivated, dynamic professional with proven success in communications and outreach. This position reports to the Chief Executive Officer.

ESSENTIAL DUTIES:

• Develop and implement an integrated, organization-wide strategic communications plan to broaden awareness of JBBBSLA programs and strengthen visibility across key audiences.
• Oversee and execute all copy intended for public consumption to ensure consistent messaging.
• Curate JBBBSLA’s photo library, story bank, and videos.
• Devise and implement systems to manage online communications, including website, email, social media posts, and digital advertising.
• Develop a strategic recruitment plan to meet recruitment goals for volunteers, families, and children participants in our programs.
• Develop partnerships with community organizations to strengthen JBBBSLA referrals, outreach opportunities, and visibility.
• Supervise communications staff.
• Perform other duties as assigned.

QUALIFICATIONS:

• College degree and a minimum of five years of experience working in a communications role.
• Proven and successful track record of developing communications and outreach.
• Very strong written communication skills for a variety of projects, including solicitation letters, newsletters, email, and web communications.
• Experience and knowledge of digital advertising, Google analytics, and social media.
• Keen eye for design and attention to detail.
• Ability to build partnerships with other community organizations and leaders.
• Ability to take direction well, manage deadlines efficiently, work independently, and collaborate effectively with various teams and partners.
• Personal commitment to the mission and values of the organization.
• Passionate about helping children in Los Angeles.

To apply, please submit resume, cover letter, and at least two (2) writing samples to Tina Scozzaro at tscozzaro@jbbbsla.org.  

Benefits

• Generous paid vacation and sick leave time plus three additional personal days, paid federal and all Jewish holidays, 38-hour work week.
• Medical insurance, paid vision/dental insurance, paid 401(a) retirement plan, optional 403(b) plan participation, paid life and long-term disability insurances, Flexible Spending Account (FSA), Employee Assistance Program (EAP) and more.
• We offer a fun office environment (even virtually!) and a fantastic team who are dedicated to the meaningful work we do.