About

COMMUNITY ENGAGEMENT SPECIALIST (Youth Mentoring)

NO PHONE CALLS; NO EMPLOYMENT OR STAFFING AGENCIES OF ANY KIND

Status: Full-time (38-hour work week), Non-Exempt Professional, Union Employee, Classification 5A
Based in Los Angeles (combination of remote and office-based). 

We recognize that the diversity of the community we serve must be reflected in every aspect of our organization for JBBBSLA and Camp Bob Waldorf to have the greatest impact. Our commitment to justice, equity, diversity and inclusion is vital to our mission and is essential for our success.

Job Summary

The Community Engagement Specialist (CES) position has a key, front-facing and collaborative role in the Youth Mentoring department as part of the enrollment team. The CES has excellent interpersonal skills and insight. They handle inquiries for all children and volunteers and coordinate the pool of inquiries from initial outreach through interview assignment. This includes conducting individual pre-screenings and orientations as well as group Info Sessions, executing multiple volunteer screening elements, and documenting all processes and communication in our workflow/database. The CES provides professionally documented observations and accurate data regarding candidates’ suitability in this first stage of the assessment process and ensures a smooth transition of constituents to the next stage of enrollment.

The CES is also a creative thinker with strong initiative and a keen ability to leverage opportunities for multiple purposes. They engage regularly with other parts of our community. They participate in volunteer and youth recruitment initiatives, conducting external presentations and supporting the Youth Mentoring Committee. The CES helps to source and distribute in-kind donations for events/match outings and coordinate our non-mentoring volunteer needs. Additional roles may include supporting parent/guardian engagement initiatives and our e-Newsletter.

While meeting and getting to know stakeholders, the CES listens for those who want additional or deeper involvement in the agency. They take note of others with connections that might yield a recruitment presentation opportunity, and still others who might donate tickets or gift cards for match outings. This highly interactive role and engagement with the community is critical to the success of the department.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Enrollment
  • Respond to all inquiries for the YM department, engaging each individual or family, determining how they wish to become involved, and offering immediate next steps, providing high-level customer service at all times.
  • Provide individual orientations and/or group Info Sessions to prospective volunteers and families, ensuring their understanding of our program and services and documenting all steps in the Matchforce database.
  • Coordinate pre-screening for volunteers, including criminal background checks, fingerprints and other screening updates.
  • Coordinate reference check processes (oversee follow-through if outsourced and/or conduct reference checks as needed.
  • Document and share impressions of constituents with enrollment team as part of the broader assessment process.
  • Evaluate candidates and processes through the lens of youth protection, our top priority.
  • Utilize Matchforce dashboards/workflows to thoroughly monitor, advance and document participants’ progress keeping enrollment processing time to a minimum.
    • Proactively reach out to non-responders, as well as to those who inquire but defer enrollment to a later time.
    • Provide reminders in advance of appointments.
    • Conduct timely follow-up to ensure that process steps continue efficiently, setting a tone of forward momentum with all constituents.
    • Ensure that all communication is documented professionally, and that enrollment records provide an accurate history with all data current and accurate.
  • Collaborate closely with the rest of the enrollment team for a seamless transition to the interview stage.
  • Provide external referrals and resources to those whose needs we can’t meet, or who may not be a fit for our agency.
  • Support pool of RTBM (Ready-to-be-Matched) Bigs and Littles via RTBM Outreach at appropriate intervals.
  • Collaborate with Event Coordinator and VP of Mentoring regarding the potential for additional programming in support of RTBMs.
  • Support Mentor Training as needed.
  • Provide monthly enrollment data/reports as requested.

• Community Engagement (Other)
  • Donated Activities
    • Leverage role and agency connections to identify opportunities for in-kind donations (e.g., sporting events, theatre tickets, etc.) in support of match outings or YM events.
    • Oversee distribution of donated activities, coordinating with Event Coordinator and other staff to provide support to those who are recommended or most in need.
  • Non-Mentoring Volunteers
    • Develop full knowledge of all agency programs/departments in order to redirect inquiries as needed, and to evaluate alignment with other agency opportunities.
    • Leverage new and existing relationships to identify individuals who might volunteer in other capacities within our department
    • Work with team to maintain current list of opportunities for non-mentoring volunteer support in alignment with departmental needs in (e.g., to help administer surveys, assist with events, etc.)
    • Support for parent/guardian engagement initiatives.

• Volunteer and Child Recruitment: Develop and/or support opportunities for recruitment of children and volunteers through a range of strategies:
  • Conduct external presentations at recruitment or other community venues.
  • Facilitate internal Info Sessions (supporting recruitment and enrollment of Bigs and PGs).
  • Solicit and capitalize on opportunities for networking, collaboration and recruitment presentations: engage actively with stakeholders and cultivate community/partner relationships when opportunities present themselves.
  • Participate in the Youth Mentoring Committee’s Recruitment Subcommittee
  • Adhere to a system of outreach for reengaging lapsed enrollees and former Bigs.
  • Participate actively on the Youth Mentoring Committee (YMC)’s Recruitment Subcommittee
  • Generate geographic/demographic reports to help monitor our needs and select recruitment targets.
• Other duties as assigned

SKILLS AND QUALIFICATIONS

We are seeking a candidates with a strong belief in the Mission and Vision of JBBBSLA, as well as the following:

• Bachelor’s degree preferred but not required (fields related to social work, communications, marketing).
• 1-2 years of experience working with children/youth in social services, or in a customer service environment with a working understanding of child development and family dynamics.
• Comfort with public speaking (presenting, facilitating, training and/or recruiting) with adults.
• Relationship management experience with youth and/or adult populations.
• Highly collaborative workstyle with outstanding interpersonal and communication skills (oral/written).
• Able to develop rapport with individuals and groups from diverse sectors with ability to recognize and cultivate the potential for connections/partnerships.
• Working knowledge of the Los Angeles Jewish community.
• Able to work effectively and sensitively with confidential information.
• Able to work successfully both in a team and independently.
• Strong initiative and solid networking skills with ability to recognize and cultivate the potential for connections/partnerships
• Good judgment, able to make sound decisions and problem-solve effectively
• Solid organizational skills, comfortable multi-tasking and able to shift priorities quickly when needed.
• Strong commitment to quality and results with good attention to detail.
• High-level computer skills: proficiency in Microsoft Office, internet-based and database applications (Salesforce experience a plus).
• Reliable transportation, valid driver’s license, state-required auto insurance minimums and willingness to travel as necessitated by job responsibilities.
• Able and willing to work flexible hours (evenings and/or weekends as needed).

Benefits Package

JBBBSLA offers a compensation package that includes a competitive salary range ($25-$28/hour) commensurate with experience. Generous paid vacation and sick leave plus three additional personal days, paid federal and all no work Jewish holidays (avg. 13-19 paid holidays per year.) Employer-paid benefits include 5% 403b retirement plan (after one year), paid vision and dental insurance, paid life insurance (after one year) and paid long-term disability insurance (after 60 days) paid Employee Assistance Program (EAP). Other benefits include a generous portion of employee’s medical premium paid, voluntary 403b retirement plan, voluntary Flexible Spending Account (FSA), Pet Insurance discounts, Legal and ID insurance discounts and opportunities for learning and professional development.

We close early on Fridays in observance of Shabbat creating a 38-hour work week. We enjoy a fun office environment (even on Zoom!) and a fantastic team of people dedicated to the meaningful work we do.

To Apply:

Send a resume AND cover letter to jobs@jbbbsla.org. Please enter Community Engagement Specialist in the SUBJECT line. No phone calls, please.

ACCOUNTING AND ADMINISTRATIVE ASSISTANT

NO PHONE CALLS; NO EMPLOYMENT OR STAFFING AGENCIES OF ANY KIND

Status: Full-time (38-hour work week)
Non-Exempt Professional, Union Employee
Agency location: Based in Los Angeles
Working location: Based in Los Angeles office M-Th/Fri remote

We recognize that the diversity of the community we serve must be reflected in every aspect of our organization for JBBBSLA and Camp Bob Waldorf to have the greatest impact. Our commitment to justice, equity, diversity and inclusion is vital to our mission and is essential for our success.

Accounting Summary

Assist CFO (Chief Financial Officer) approximately 19 hours per week in maintaining accurate and reliable financial information by performing a variety of accounting support functions, disperses payment, reconciles vendor accounts, and prepares reports of accounting transactions; and performs related duties as assigned. Opportunity for growth into Controller role for the right individual.

Essential Accounting Responsibilities:

• Review all invoices for appropriate documentation and approval prior to uploading to the Accounts Payable (AP) system.
• Correctly codes invoices and processes through to payment approval stage
• Access various AP websites to download invoices for processing.
• Process check requests in Accounting Software.
• Audit and process credit card bills.
• Prepares, processes, and verifies bank deposits, journal entries and accounting reports.
• 1099 maintenance
• Respond to all vendor inquiries.
• Reconcile vendor statements, research, and correct discrepancies.
• Process customer invoices and receipts in QuickBooks and follow up on overdue invoices.
• Maintain files and documentation thoroughly and accurately.
• Assist with other projects as needed.
• Collect daily mail; sort mail, scan and/or deliver to appropriate department.
• Scan, copy, deposit and process all checks received.
• Collect invoices, scan, and distribute for payment approval.

Administrative Summary:

Provides ongoing administrative support to the CEO (Chief Executive Officer) approximately 19 hours per week. This job requires exceptional organizational skills to manage multiple responsibilities, strong verbal communication skills, and acute attention to detail.

Essential Administrative Responsibilities:

• Create All-Hands Meeting agenda monthly and collect program updates from staff.
• Create, manage and distribute bi-weekly Managers Meeting agenda.
• Support for semi-monthly Board Meetings; create agenda, collect other materials, attend and take minutes, save all documents in PDF form for distribution to board members.
• Confirm CEO meetings daily and help schedule follow up meetings.
• Create email communications for board communication, committee and other group emails as assigned.
• Schedule committee and board meetings as assigned.
• Work with program staff to bring tasks to the attention of the CEO.
• Assist in managing CEO daily schedule and calendar.
• Assist CEO with filing and to-do list organization.
• Maintain laptop/equipment inventory; order new laptops as assigned by the CEO.
• Answer phones for agency main line daily.
• Order office supplies, snacks, and other materials as needed
• Update the staff contact list as new staff are hired or leave and send to DOO.
• Maintain parking and door fob inventory as needed.
• Organize and send out monthly e-birthday, anniversary and other cards to staff.
• Ensure kitchen and break areas are maintained and supplied daily.
• Performs other duties as assigned.

Qualifications:

• Bachelors degree in Accounting or 4-8 years bookkeeping experience
• Minimum of 4-8 years of accounting experience, preferably using QuickBooks online
• Minimum of 1-2 years of experience as an administrative assistant or other support role.
• Advanced skills in Microsoft Word and Excel required.
• Knowledge of Beanworks AP system preferred but willing to train.
• Strong attention to detail and follow-through.
• Well-developed organizational and time management skills.
• Positive attitude for interaction with donors, board members and volunteers.
• Able to work independently and as part of a team.
• Excellent written and verbal communication skills.
• Ability to successfully manage multiple responsibilities.
• Personal commitment to the mission and values of the organization.
• Willingness to perform other duties as assigned.

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

Benefits Package:

JBBBSLA offers a compensation package that includes a competitive salary range commensurate with experience. Generous paid vacation and sick leave plus three additional personal days; Paid federal and all no work Jewish holidays (avg. 13-19 paid holidays per year.) Employer-paid benefits include 5% 403b retirement plan (after one year), paid vision and dental insurance with options to upgrade plan; paid life insurance of 2.5 times salary (after one year); paid long-term disability insurance (after 60 days); paid Employee Assistance Program (EAP). Other benefits include a generous portion of employee’s medical premium paid, voluntary 403b retirement plan, voluntary Flexible Spending Account (FSA), Pet Insurance discounts, Legal and ID insurance discounts and opportunities for learning and professional development.

We close early on Fridays in observance of Shabbat creating a 38-hour work week. We enjoy a fun office environment and a fantastic team of people dedicated to the meaningful work we do.

Pay: $30.00 – $35.00 per hour DOE

To apply, please send resume and cover letter to (jobs@jbbbsla.org), and please enter Accounting and Administrative Assistant in the SUBJECT line. No phone calls, please.