About

Position Title: Match Support Specialist

Department: Program Services
Status: Full-time (38-hour work week), Non-Exempt Professional, Union Employee
Location: JBBBSLA Office in Tarzana, CA

JOIN A FORWARD-THINKING ORGANIZATION THAT HAS BEEN PROVEN TO MAKE A POSITIVE IMPACT ON CHILDREN’S LIVES. Jewish Big Brothers Big Sisters of Los Angeles (JBBBSLA), celebrating over 100 years of service in the greater Los Angeles area, is seeking a dynamic Match Support Specialist to join our innovative and collaborative team. JBBBSLA provides mentoring services, teen empowerment programs, college support, and year-round camp experiences at Camp Bob Waldorf.  JBBBSLA is proud to have achieved a 4-star rating by Charity Navigator, their highest level of distinction. Our mission is to provide children facing adversity with strong and enduring, professionally supported, one-to-one mentoring relationships that change their lives for the better, forever. Our vision is that all children achieve success in life.

Job Summary: The Match Support Specialist (MSS) is responsible for matching and supporting the volunteers and children  in the one-to-one mentoring program, as well as partnering closely with parents/guardians. The MSS will ensure child safety, promote positive impacts for youth, foster constructive and satisfying relationships between children and volunteers, and cultivate a strong sense of affiliation with Jewish Big Brothers Big Sisters of Los Angeles for everyone in the match party.

Responsibilities:

• Conduct Match Introduction Meetings for new matches, as well as meetings to celebrate anniversaries.
• Conduct regularly scheduled Match Support contacts (either in person or through phone or electronic contact) with the volunteers, children and parents/guardians, meeting standards in the five key elements of quality: child safety and well-being, match relationship development, coaching and support, match goals/outcomes, and  adherence to the Service Delivery Model.
• Use  assessment skills to identify any potential problems and barriers within matches as early as possible, coaching parties and intervening as needed toward successful resolution.
• Document comprehensive written summaries of all match support contacts in real-time, web-based contact management software, in order to comply with national standards.
• Meet performance metrics for match support compliance and quality.
• Coordinate with match party for healthy match closure, when necessary..
• Maintain accurate files and documentation on all volunteers and children/families.
• Utilize appropriate  surveys  to determine health and progression of the match relationship and  child’s growth in the program.
• Operate  as a strong internal collaborator: maintain awareness of all agency opportunities for Littles, Bigs and other stakeholders.
• Support additional projects, as determined in collaboration with supervisor (e.g., mentor training, constituent newsletters, events, etc.).
• Other duties as assigned.

Skills and Qualifications:

We are seeking a candidate with a strong belief in the Mission and Vision of JBBBSLA, as well as the following:

• Bachelor’s degree in social services, human services or related field.
• 1-2 years of experience working with children in a social services environment, and/or understanding of child development and family dynamics
• Assessment, case management and/or relationship development experience with child and adult populations (and preferably with volunteers as well).
• Ability to work effectively and sensitively with confidential information.
• Excellent oral and written communication skills.
• Ability to work both in a team and independently, to exercise good judgment, make sound decisions & problem solve.
• Collaborative workstyle with strong interpersonal skills
• A strong commitment to quality and results
• Strong computer skills: proficiency in Microsoft Office and internet-based applications
• Reliable transportation, valid driver’s license, state-required auto insurance minimums and willingness to travel as necessitated by job responsibilities.
• Ability and willingness to flex work hours, averaging 1-2 times per week, for program event or meeting with constituent (e.g., early evening or a few hours on a weekend).

BENEFITS PACKAGE:  Competitive salary, paid vacation and sick leave, paid federal and Jewish holidays, 3 additional personal days and early Friday closure.  Medical/vision/dental insurance, retirement plans (403(b) and Defined Contribution Plan, Life Insurance and Employee Assistance Program.

To apply, please submit resume and cover letter to Analee Villalpando (avillalpando@jbbbsla.org).   

Position Title: Program Director, Camp Bob Waldorf

Optimize the life-changing power of camp! The Program Director ensures that our community is one of positive transformation and self-growth.  Play a leading role in the creation of an environment for campers that is safe, fun, interactive, and driven by our core values. To reach this goal, the Program Director stewards program development throughout our full year season of summer sessions, weekend retreats, and community engagement initiatives.  All team members of Camp Bob Waldorf and Jewish Big Brothers Big Sisters work together to help children reach their full potential through the leading practices of the industry.

AT OUR AGENCY

Camp Bob Waldorf and Jewish Big Brothers Big Sisters of Los Angeles enrich the lives of youth throughout Greater LA with the tools and support system they need to thrive from elementary school to college and beyond, driven by the values of community, inclusion, identity, and respect. Our residential Jewish and non-sectarian camp programs, weekend retreats, outdoor backpacking trips, college scholarships, and mentoring activities provide over 1,000 underserved children each year – regardless of their family’s financial ability – with a safe, nurturing environment where they learn to be creative, responsible, and thoughtful individuals.

TO DO

1.Work with the Assistant Director to manage summer programs and year-round retreats, taking primary lead on hiring, training and managing program supervisors and specialty instructors.

• Recruit, interview, and hire program supervisors and specialty instructors
• Empower, manage, and evaluate program supervisors
• Recruit and manage specialty experts who can offer cutting edge workshops
• Contract specialty staff for rental groups as needed
• Work with Director and Assistant Director to develop and implement a variety of opportunities for staff development

2. Design a schedule of engaging, fun, and safe activities during camp programs, including:

• Summer sessions that feature sports, aquatics, visual and performance art, ropes course, outdoor adventure, and a range of special programs
• A series of 6-8 weekend retreats designed to give campers either a taste of our general camp program and/or which explore a specific theme (ex: Social Justice)

3. Manage camp logistics drawing on skills in organization and budgeting, including:

• Daily schedule
• Supplies and equipment
• Technology
• Transportation
• Accreditation with the American Camp Association
• Staff payroll

4. Collaborate with the Outreach Director to implement strategies in the areas of camper recruitment and retention, including:

• Represent the camp at open houses, fairs, and other recruitment events
• Implement ideas to keep campers engaged during the year through innovative program development
• Coordinate camper reunion and community engagement programs

5. Collaborate with Director and Assistant Director on general staff management, program development and evaluation, camp policies, and other projects as they arise.

6. Collaborate with colleagues at Jewish Big Brothers Big Sisters of Los Angeles to create and implement leadership opportunities for campers and other youth served by our agency throughout the year.

7. Assist with the continual development of the camp department through professional education, such as ACA conferences, Foundation for Jewish Camp trainings/resources, and offerings through the Jewish Federation.

8. Participate in additional projects or services as assigned, and as workload permits, to help meet departmental needs.

YOU’LL BRING

• Minimum Bachelor’s degree in related field; Graduate degree in education, communal service, social work or a related field preferred.
• Experience working as a leader and educator in a youth environment
• Minimum 3-years experience within the field of camp
• Interest and commitment to promote Jewish values
• Strong skills in communication, programming, staff management, teamwork, written and verbal expression, creativity, and crisis management.
• Well developed interpersonal skills, positive energy, sense of self, open mind, and empathy.

ON A TEAM

The Program Director will work closely with all members of the camp department, including the Director, Assistant Director, Outreach Director, registration team, facility staff, seasonal staff, and community partners. They will also interact with other members of JBBBSLA including staff members of the HR department, Development, Finance, and Mentoring Programs.  Additionally, they will interact with board members and donors as seen fit by the Camp Director and JBBBSLA CEO.

SPECIFICS

• Year-round, fulltime position
• Benefits include health, dental, vision, retirement plan options, outdoor opportunities, and professional learning
• Summer season is based in Glendale and other seasons are split between Glendale and the Jewish Big Brothers Big Sisters office in mid-city Los Angeles

Learn more about our camp community at www.campbobwaldorf.org

Submit resume to Dr. Zach Lasker, Director, at zach@campbobwaldorf.org